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Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a too12 account — covering eligibility, payment handling via DANA, OVO, and GoPay, and how we manage disputes.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal and verification conditionsAccount suspension policyJurisdiction and eligible regions
too12 Terms and Conditions That Govern Your Account
HOW WE HANDLE POLICY

Account Security and Policy Commitments

Our handling of your account data, payment records, and identity documents follows a consistent internal policy. We do not share your verification documents with third parties outside of what is required for payment processing via DANA, OVO, or GoPay. Account security relies on your login credentials and any OTP confirmation step applied at sign-in — keep these private. If you need to request a change to stored account details, contact support with the relevant proof of identity before the change is processed.

Data Handling

Account data and payment records are held according to our internal retention policy. We keep only what is needed to operate your account and process withdrawals correctly.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings through your browser at any time.

Account Security Steps

Login uses a credential check plus OTP confirmation on new devices. Never share your OTP with anyone, including anyone claiming to be from too12 support.

Requesting Changes

To update account details or request removal of stored data, submit a request through live chat or email with a valid proof of identity attached for verification.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been affected by a policy decision you want to dispute, you can reach our support team through live chat, email, or our in-app message centre. We aim to respond to terms-related queries with a written answer so you have a record of the exchange.

Live Chat Open the chat icon in your account dashboard at any time to raise a terms or account-policy question and get a written response from our team.
Email Support Send a detailed message to our support address for complex terms queries, account disputes, or written clarification on a specific policy clause.
In-App Message Centre Use the message centre inside your too12 account to log a terms concern. Your thread stays on file so you can refer back to any reply we send.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account eligibility, payment rules, and what happens when something goes wrong.

The core account terms apply equally regardless of which wallet you use. DANA, OVO, and GoPay each have their own transfer rules, and both sets of terms apply when you fund your account.

We may suspend or close an account if we find a breach. You will be notified through your registered contact, and any verified balance may be returned after a review period.

Access depends on local law and is available only in regions where it is legally permitted. You are responsible for confirming that your use complies with the rules in your jurisdiction.

Contact our support team via live chat or email with your account details. We will confirm what data we hold and provide a summary within a reasonable response period.

We publish updates to these terms on this page. Continuing to use your account after a change is posted counts as acceptance of the updated version, so check back periodically.

Every withdrawal goes through an identity check before funds are sent to your DANA, OVO, or GoPay wallet. You may be asked to confirm your identity document during this step.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.